A software product that sets a new standard for digital customer service and engagement.

TM

solve.Conversation

TM

 .Guru 
 .HumanAssist 
 .JourneyManager 
 .KnowledgeCloud 

CONVERSATIONAL AI, OMNICHANNEL

Any Platform, Any Device

Chat &
Messaging
Mobile
Web
Voice
 

A VISUALLY INSPIRING, PERSONALIZED AND CONVENIENT CUSTOMER SUPPORT EXPERIENCE

Mobile First, Intelligent and Directed

Customer
Solution Center
Seamless Human
Escalation
Visual Product
Chooser
Customer
Feedback
Integrated
Chat Bot
Just-In-Time Offers and Up-Sells
Smart Customer
Profile
Guided Visual Solutions 
Explore HowTos
and Features
Just-in-time Offers and Upsells
Any Voice Device
Any Message 
Platform
 

A DELIGHTFUL CUSTOMER EXPERIENCE

Effortless, inspiring and branded.

YES

Differentiated

Brand

Experience

solve.Conversation
Customer Experience

Stand-Alone Chat Bots

FAQ-based Virtual Assistants

Self Service Portals

NO

LOW

Ability to enable self service for complex products

HIGH

BUSINESS TOOLS FOR STRATEGIC CUSTOMER ENGAGEMENT

Drive Proactive Engagement Across the Customer Journey

Define and Watch Customer Segments

Compose and Edit Support and Sales Content

Create Triggers and Customer Engagements Including Offers and Up-Sells

 

 solve.Conversation 

Four components, creating an integrated software solution

 .Guru 

A break-through conversational service experience that is personalized, simple and convenient. 

  • Customer Journey Driven

  • Directed, visual FAQ, HowTo and Troubleshooting

  • Integrated Chat Bot and Virtual Assistant

  • Mobile First, Messaging Enabled

  • Voice, Text, NLP, AI Powered

 .HumanAssist 

Supervision of automated Guru sessions, seamless transition to support via agent or online community.

  • Seamless human interaction

  • Agent chat

  • Agent supervision

  • Integration with current online communities

  • AI-Powered agent prompts and recommendations

 .JourneyManager 

Configure customer engagement scenarios to drive up-sells and nurture relationships.  View analytics for customers, products and service interactions. 

  • Customer segment creation and analytics

  • Up-sells and cross-sells

  • Compose support and sales content

  • Configurable engagement scnearios

 .KnowledgeCloud 

A decision graph and asset library, powered by AI that diagnoses potential solutions, and ranks knowledge assets based upon likelihood to resolve customer questions.

  • Solution decision engine

  • Video, Image, FAQ and Text

  • Dynamic asset probability scoring based upon likelihood to solve

  • Multi-step resolution  

  • Integration and translation from existing knowledge bases

  • Voice, Text, NLP, AI Powered

 

The solve.Conversation    Platform

TM

 .HumanAssist 
 .Guru 
 .JourneyManager 
 .KnowledgeCloud 
AI, NLP and Machine Learning Partners
CRM Integrations
 
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2018 SOLVE.AI, INC.

ABOUT US

Solve.ai makes software that re-invents the way innovative businesses service and engage customers after purchase.    We now live in a world where both businesses and customers prefer self-service for customer support, troubleshooting problems, education and exploring new products and services.  We’re setting a new bar for digital self-service by providing (a) a convenient and modern customer experience and (b) an intelligent and sophisticated technology platform powered by conversational AI.  By doing so, we’re helping businesses retain more customers, lower service costs and, at the same time, create more sales opportunities after the initial customer order. 

ATLANTA, GA