A software product that sets a new standard for digital customer service and engagement.

TM

solve.Conversation

TM

 .Guru 
 .HumanAssist 
 .JourneyManager 
 .KnowledgeCloud 

CONVERSATIONAL AI, OMNICHANNEL

Any Platform, Any Device

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Chat &
Messaging
Mobile
Web
Voice
 

A VISUALLY INSPIRING, PERSONALIZED AND CONVENIENT CUSTOMER SUPPORT EXPERIENCE

Mobile First, Intelligent and Directed

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Customer
Solution Center
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Seamless Human
Escalation
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Visual Product
Chooser
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Customer
Feedback
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Integrated
Chat Bot
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Just-In-Time Offers and Up-Sells
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Smart Customer
Profile
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Guided Visual Solutions 
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Explore HowTos
and Features
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Just-in-time Offers and Upsells
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Any Voice Device
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Any Message 
Platform
 

A DELIGHTFUL CUSTOMER EXPERIENCE

Effortless, inspiring and branded.

YES

Differentiated

Brand

Experience

solve.Conversation
Customer Experience

Stand-Alone Chat Bots

FAQ-based Virtual Assistants

Self Service Portals

NO

LOW

Ability to enable self service for complex products

HIGH

BUSINESS TOOLS FOR STRATEGIC CUSTOMER ENGAGEMENT

Drive Proactive Engagement Across the Customer Journey

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Define and Watch Customer Segments

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Compose and Edit Support and Sales Content

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Create Triggers and Customer Engagements Including Offers and Up-Sells

 
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 solve.Conversation 

Four components, creating an integrated software solution

 .Guru 

A break-through conversational service experience that is personalized, simple and convenient. 

  • Customer Journey Driven

  • Directed, visual FAQ, HowTo and Troubleshooting

  • Integrated Chat Bot and Virtual Assistant

  • Mobile First, Messaging Enabled

  • Voice, Text, NLP, AI Powered

 .HumanAssist 

Supervision of automated Guru sessions, seamless transition to support via agent or online community.

  • Seamless human interaction

  • Agent chat

  • Agent supervision

  • Integration with current online communities

  • AI-Powered agent prompts and recommendations

 .JourneyManager 

Configure customer engagement scenarios to drive up-sells and nurture relationships.  View analytics for customers, products and service interactions. 

  • Customer segment creation and analytics

  • Up-sells and cross-sells

  • Compose support and sales content

  • Configurable engagement scnearios

 .KnowledgeCloud 

A decision graph and asset library, powered by AI that diagnoses potential solutions, and ranks knowledge assets based upon likelihood to resolve customer questions.

  • Solution decision engine

  • Video, Image, FAQ and Text

  • Dynamic asset probability scoring based upon likelihood to solve

  • Multi-step resolution  

  • Integration and translation from existing knowledge bases

  • Voice, Text, NLP, AI Powered

 

The solve.Conversation    Platform

TM

 .HumanAssist 
 .Guru 
 .JourneyManager 
 .KnowledgeCloud 
AI, NLP and Machine Learning Partners
CRM Integrations