>70% of customers prefer to service themselves through digital tools, as opposed to interacting with service agents.
Is your digital support experience solving their problems and delighting them?
Are you engaging strategically before and after self-service to nurture and grow relationships?
HAPPY CUSTOMERS. HAPPY BUSINESSES.
CREATE EMPOWERED CUSTOMERS
Fast, personalized access to answers and solutions, optimized for their mobile device.
STRATEGIC CUSTOMER ENGAGEMENT
Turn support interactions into cross-sell opportunities, create more direct and ongoing dialogue with customers.
ACT WITH INSIGHTS
Capture data on your customers, products and service interactions. Evolve your business through predictive analytics.
REDUCE SERVICE COSTS
Dramatically improve self service adoption and answer rates, decreasing unnecessary volume to other channels.
CUSTOMER CENTRIC. ENTERPRISE-READY.
solve.Conversation - A software product built for innovative enterprises that changes the game in digital customer service.
A break-through conversational service experience that is personalized, simple and convenient.
Seamless transition to human assistance - either service agents or support communities.
Configure customer engagement scenarios to drive up-sells and nurture relationships. View analytics for customers, products and service interactions.
Services & APIs
A self-learning knowledge graph and asset library, powered by AI that diagnoses potential solutions, and ranks knowledge assets based upon likelihood to resolve customer questions.